Swiss Bankers Travel Cash

Swiss Bankers Travel Cash is an anonymous pre-paid card that lets you withdraw cash and pay for purchases and expenses in shops, hotels, etc., up to the amount loaded on the card.
The card is available in 3 currencies, i.e. USD, EUR and CHF, and can be loaded up to USD/EUR/CHF 10'000.00.

Fee and Safety

There is no annual fee for the card. However, when ordering the card, you will be charged a processing fee of CHF 50.00 or counter-value.
At the time of loading and reloading the card, you pay a commission of 2% of the load/reload amount (min. CHF 50.00 or counter-value) that can be considered like an insurance premium for theft or loss protection. Actually, if lost or stolen, your card will be replaced worldwide, at no charge to you, and with its remaining balance credited to the new card.
When you withdraw funds from an ATM machine, there is a modest charge of USD 5.00, EUR 4.00 or CHF 5.00 depending on the currency you have chosen for your card.
When you pay merchants for purchases and expenses, there is a charge of USD 1.50, EUR 1.00 or CHF 1.50 depending on the currency you have chosen for your card.
Applicable charges are deducted from the card balance.

SBTC product summary

  • 3 different card currencies, i.e. CHF, EUR and USD
  • Anonymous card
  • No annual fees
  • Withdrawal of cash from over 1.5 mio. ATMs worldwide
  • Pay direct at over 13 mio. Merchant locations
  • Reloadable
  • Low cash withdrawal charges at ATMs (USD 5.00, EUR 4.00 or CHF 5.00)
  • Low merchants payment charges (USD 1.50, EUR 1.00 or CHF 1.50)
  • Prompt worldwide replacement if lost or stolen
  • Blocked immediately and at no charge

How to order your SBTC card

  1. Duly fill in, sign and forward the "Swiss Bankers Travel Cash – Card Application Form", together with the "Swiss Bankers Travel Cash – Card Loading/reloading Instruction" either by email to middleoffice(at)migbank.com or by fax to +41 32 722 8110
  2. Once you receive your SBTC card and your PIN, duly fill in, sign and forward the "Swiss Bankers Travel Card – Card & PIN Receipt Confirmation" either by email to middleoffice(at)migbank.com or by fax to +41 32 722 8110. We will then proceed with the initial loading of your card.

How to reload your SBTC card

Duly fill in, sign and forward the "Swiss Bankers Travel Cash – Card Loading/reloading Instruction" either by email to middleoffice(at)migbank.com or by fax to +41 32 722 8110. We will then proceed with the reloading of your card.

FAQ

Getting the Card

Which card currency is appropriate for which destination?

Customers who travel in Europe or the United States are advised to carry Cards in euros or US dollars only. Indeed, it is much more economical to choose the right currency when you load the Card and not when you withdraw cash at ATMs abroad. In addition, the customer has a better overview if the currency of the Card matches the local currency of the travel destination. Travel Cash in Swiss francs is intended primarily for those customers who travel outside the euro or US dollar zone.

What does a customer receive together with the Travel Cash Card?

When purchasing a Travel Cash Card, customers receive a copy of the General Terms and Conditions, as well as a free cardholder and a practical User Guide in card format. The User Guide contains all information for the use of Swiss Bankers Travel Cash.

Under what name is the Card registered?

The Card is administered by Swiss Bankers Prepaid Services AG under the name, address, nationality and date of birth of the beneficiary owner. The name is not shown on the Card.

How many cards can I have?

As the beneficiary owner, you may hold up to five cards.

Using the card

Where in the world can the Card be used?

Swiss Bankers Travel Cash allows you to withdraw cash in local currency from more than 1.5 million ATMs worldwide. And to pay for purchases directly at more than 13 million merchant locations. Please look for the Maestro logo at ATMs and merchant checkout counters.

How do I find out the balance on my Travel Cash Card?

By going online at www.travelcash.ch under "Account Status" or by calling the Travel Cash Hotline at +41 (0)31 710 12 15 (Press 3).

Are there any withdrawal limits when using the Card abroad?

You can withdraw as much cash as you've loaded onto the Card. However, the amount per withdrawal depends upon the limit of the respective ATM. This may vary from 200 to 1500 EUR/USD depending on the bank or country you're in. In other words, the amount of cash available from an ATM across the street may be twice as high.

Is there a limit to paying at the POS?

You can make direct payments with your Travel Cash Card for goods and services up to the balance remaining on your Card.

Can I pay on the Internet with Travel Cash?

No. The Travel Cash Card cannot be used for payments on the Internet. It can be used to withdraw cash or to pay for purchases at numerous stores, restaurants, etc.

Reloading the Card

Where can I reload my Travel Cash Card?

Travel Cash Cards can be reloaded at the distributor where you purchased the Card initially.

PIN

How can I change my Travel Cash PIN?

Your PIN can only be changed by telephone (by calling +41 (0)31 710 12 15), not at an ATM. Select the language of your choice, press 3 (Change PIN) and follow the voice prompts. The procedure is described in detail in your Travel Cash User Guide under "Customer Service".

You forgot your PIN - Now what?

If you forgot your PIN, please call Customer Service (Mon to Fri 8:00 a.m. to 6:00 p.m.)

What's the difference between my PIN and Internet code?

Your PIN is the number you enter at an ATM in order to withdraw cash. Your PIN is also required when contacting our Customer Service by phone. The Internet code is a password which allows you to access your account status online at www.travelcash.ch. Both are issued automatically to the customer by Swiss Bankers. You can change your PIN by calling +41 (0)31 710 12 15. Your Internet code cannot be changed.

Service

What happens when my Travel Cash Card is lost or stolen?

In the event of loss or theft of your Card, any remaining balance is unavailable to unauthorized individuals without your PIN. Please report the loss of your Card immediately to the Customer Service of Swiss Bankers Prepaid Services Ltd (Phone +41 31 710 12 15; in Switzerland 031 710 12 15). Your Card will be blocked immediately and you will receive a new Card loaded with the balance of your lost or stolen Card. Worldwide and at no charge.

How long is the Travel Cash Card with the Maestro logo valid?

Validity is shown on the front of the Card. Upon expiration, the balance is not lost. Swiss Bankers Prepaid Services AG notifies the Cardholder at the last known address of the Card’s pending expiration. Upon request of the Cardholder, the Card balance is transferred to a new card for a period of three years following expiration, or transferred (a charge applies) to an account to be designated by the Cardholder. If the Cardholder fails to report during the three years following such expiration, any card balance will be forfeited to Swiss Bankers Prepaid Services AG.

How do you obtain a refund of the remaining balance too small to withdraw from an ATM?

Small amounts remaining on Travel Cash Cards which can no longer be withdrawn from ATMs are refunded to the customer by transfer to a bank or postal account upon request made to Travel Cash Customer Service.

What is Maestro?

Cards with the Maestro logo are protected by PIN and allow cash withdrawals from ATMs as well as direct payments at Maestro-compatible terminals in stores, restaurants, etc.

What does "Point of Sale" mean?

Points of Sale are stores, restaurants, service stations, and other merchants. Points of Sale are any merchant locations where you can pay directly with your Card for goods or services received. Points of Sale are often referred to as POS.

Why does the Travel Cash Card have a chip?

The EMV chip on the Travel Cash Card makes the prepaid card even more secure. The EMV chip is an international technical standard which guarantees the ultimate in security for card-based transactions. ATMs and card devices read the EMV chip instead of a magnetic stripe. The chip contains the data which used to be stored on the magnetic stripe. Today it is nearly impossible to counterfeit or copy chip cards. Chip technology considerably reduces fraud and counterfeit cards.